Living in the sticks has its downsides. One of the major ones being the fact that we can’t get normal broadband.
Up until almost a year ago, we could get no more than 0.5mgb broadband from BT It was horridly slow and at peak times of the day and most websites wouldn’t load. Then BT installed Infinity in the nearest village. That day, our broadband stopped working altogether.
BT denied it was anything to do with the installation of Infinity and told us we are ‘too far from the exchange’. Interesting explanation considering we have had a connection to the same exchange for 10 years!
We had few options left. Line-of-sight broadband doesn’t work so well being in a wood, but we discovered we can get a steady 4G signal from EE. We now have a large antenna on our roof with a fast connection that allows us to watch videos without buffering, finally.
At the time, the largest 4G package EE offered was for 25GB at £30 per month. It wasn’t enough data for us, so we took out two contracts and swap the sim cards in the router once per month.
That means we have been paying £60 per month for the internet. We can’t have Netflix or watch iPlayer as streaming eats into our data allowance. Most people get unlimited broadband and Sky for the same price.
It’s been a few months since we last spoke to EE to find out whether they offered a larger data package so we could get the ridiculously high cost a bit lower. They couldn’t at the time.
A couple of weeks ago I was challenged by Contact Numbers UK to read their tips for getting a better deal on bills then spend some time (not money) putting their lessons into practice to try and get some of my monthly costs down.
I accepted the challenge and chose to ring EE straight away. I explained our current position with the internet and how important it is to the two businesses we run from home. The customer advisor was understanding when I explained our frustrations and she really went out of her way to make me feel better and looked into all the options she could.
As an existing, reliable customer, she was able to offer me a 64GB, 12-month contract sim only data package for just £28.00. That’s more data than we get now for less than half the amount of money!
It goes to show that checking your packages frequently really pays off. We are now £384 better off each year as a result of one phone call!
I’m so pleased I made the call!